Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information:

Contact information (name, email address, phone number, mailing address)
Property information (address, ownership documentation, property details)
Financial information (bank account details for revenue distribution, tax ID)
Government-issued ID for identity verification
Communication records and preferences

Guest Information

When managing your property, we may collect and process:

Guest contact information and booking details
Payment information (processed through secure third-party platforms)
Communication records with guests
Property access and usage information

Technical Information

We automatically collect certain technical information:

IP address and browser information
Website usage data and analytics
Device and operating system information
Cookies and tracking technologies data

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Managing your short-term rental property
Creating and maintaining listings on rental platforms
Processing bookings and coordinating guest stays
Financial reporting and revenue distribution
Maintenance and cleaning coordination

Communication

Responding to inquiries and providing customer support
Sending service updates and important notices
Marketing communications (with your consent)
Emergency notifications regarding your property

Legal and Business Operations

Compliance with legal obligations and regulations
Fraud prevention and security monitoring
Business analysis and service improvement
Record keeping and documentation

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers:

Rental platforms (Airbnb, Vrbo, Booking.com)
Payment processing services
Cleaning and maintenance contractors
Professional photographers
Insurance providers
Legal and accounting professionals

Legal Requirements

We may disclose information when required by law:

In response to court orders, subpoenas, or legal processes
To comply with local, state, or federal regulations
To protect our rights, property, or safety
To prevent fraud or investigate suspected illegal activities

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement comprehensive security measures to protect your information:

Encryption of sensitive data in transit and at rest
Secure servers with restricted access controls
Regular security assessments and updates
Employee training on data protection practices
Multi-factor authentication for sensitive systems
Regular backup and disaster recovery procedures

While we strive to protect your personal information, no security system is 100% secure. We cannot guarantee the absolute security of your data, but we continuously work to maintain and improve our security measures.

5. Data Retention

We retain your information for the following periods:

Active Service Period: Throughout our business relationship
Financial Records: 7 years for tax and accounting purposes
Guest Information: As required by rental platforms and regulations
Marketing Data: Until you opt out or request deletion
Legal Documentation: As required by applicable laws

After these retention periods, we will securely delete or anonymize your information unless longer retention is required by law.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

Request access to your personal information
Update or correct inaccurate information
Request a copy of your data in a portable format

Deletion and Restriction

Request deletion of your personal information (subject to legal requirements)
Restrict or object to certain processing activities
Withdraw consent for marketing communications

To exercise these rights, please contact us at luke@austinmdg.com or call (254) 718-2567.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Improve our website functionality and user experience
Provide targeted marketing content (with consent)

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites and services, including rental platforms, payment processors, and social media. These third parties have their own privacy policies, and we are not responsible for their privacy practices.

We recommend reviewing the privacy policies of any third-party services you interact with through our website or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Email notification to registered users
Prominent notice on our website
Updates to the "last modified" date at the top of this policy

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, please contact us:

ATX Stays Management LLC

Privacy Officer

1401 West Ave

Austin, TX 78701

Phone: (254) 718-2567

Email: luke@austinmdg.com

Privacy Commitment